SHIPPING & RETURNS

Everything you need to know about getting a product to your door and, if it's not right, getting it back to us.

SHIPPING

We ship from Brooklyn using standard carriers (USPS, UPS, or FedEx, depending on the order).

$8 flat rate. Free on orders over $80. US only.

Orders typically leave the studio within 2-3 business days. Once they're moving, carriers estimate 3-5 business days in transit, though 5–10 days is more realistic once you factor in handoffs, weather, and the general chaos of shipping. You'll get a tracking number by email as soon as your order ships.

We don't currently ship internationally. If you're outside the US and really love the products, email us - we can't promise anything, but we'll see what's possible.

IF YOUR ORDER IS DELAYED

Sometimes packages get stuck. If yours is taking noticeably longer than expected, email hello@knocktwice.studio with your order number and we'll look into it. If a package is genuinely lost, we'll either send a replacement or refund you depending on the situation.

IF YOUR ORDER ARRIVES DAMAGED

Products are fragile. We pack them carefully, but occasionally one doesn't survive the trip.

If yours arrives damaged, email hello@knocktwice.studio within 7 days of delivery with:

  • Your order number
  • A few photos of the damage (the product itself and the packaging it arrived in)

We'll get back to you quickly and you can choose either a replacement or a full refund, including any shipping you paid. You won't need to send the damaged products back unless we specifically ask.

The photos help us file claims with the carrier and figure out how to pack better next time.

RETURNS

If you change your mind, you can return your product for a refund within 14 days of delivery.

To qualify, the product needs to be:

  • Unused and in the same condition you received it
  • In its original packaging

HOW TO RETURN SOMETHING

Email hello@knocktwice.studio with your order number and tell us you'd like to return it. We'll send you the return address and a quick form to include in the box.

You cover return shipping. We recommend using a trackable method. If a return goes missing without tracking, we unfortunately can't refund it. Original shipping charges aren't refunded either.

You must send the product back within 14 days of letting us know.

REFUNDS

Once your return arrives, we'll inspect it and process your refund within 5–7 business days. We'll email you when it's done.

After that, your bank does its part. Depending on your card issuer, the credit can take another 5–10 business days, and sometimes a full billing cycle, to actually show up on your statement. If it's been more than two weeks after our confirmation email and you still don't see it, email us and we'll help you track it down.

Refunds go back to the original payment method. We can't refund a different card and cannot provide store credit unless you specifically ask.

EXCHANGES

We don't do direct exchanges right now as the shop is small and inventory moves. If you want a different product, return the one you have for a refund and place a new order.

QUESTIONS

Email hello@knocktwice.studio. A real person will answer.

Last Updated August 28, 2026